Privacy Policy

1. Introduction

Welcome to Exolventra (“we”, “us”, “our”, or the “Platform”). We are committed to safeguarding your privacy and ensuring that personal information is handled responsibly and transparently. This Privacy Policy explains how data is collected, used, stored, and protected when you access our website, applications, and related services (collectively, the “Services”).

By using Exolventra, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of it, please discontinue use of the Services.

This policy is designed to comply with applicable data protection requirements, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect different categories of information to operate, maintain, and secure the Services effectively.

2.1 Information You Provide

• Identity details: Full name, date of birth, residential address
• Contact details: Email address and telephone number
• Account data: Login credentials and security settings
• Verification information: Identification documents required for compliance checks
• Payment-related data: Transaction references and funding confirmations

2.2 Information Collected Automatically

• Device data: IP address, browser type, operating system
• Usage data: Pages viewed, interactions, session duration
• Approximate location: Derived from IP address
• Cookies and similar technologies: As described in our Cookies Policy

2.3 Information from Third Parties

• Identity verification and compliance providers
• Payment service providers
• Analytics and performance measurement services
• Connected trading platforms via authorised API access

3. How We Use Information

• Creating and managing user accounts
• Providing access to platform features and tools
• Identity verification and regulatory compliance
• Customer support and communications
• Security monitoring and fraud prevention
• Platform improvement, analytics, and testing
• Sending service-related updates and notifications

4. Legal Basis for Processing

Where applicable under UK GDPR, personal data is processed based on:

• Contractual necessity: To provide requested Services
• Legal obligations: Compliance and reporting requirements
• Legitimate interests: Platform security, analytics, and improvements
• Consent: Optional communications and preferences

5. Data Sharing

Exolventra does not sell personal data. Information may be shared with trusted partners strictly for service delivery, compliance, or security purposes, under contractual confidentiality obligations.

6. Data Security

• Encrypted data transmission (SSL/TLS)
• Encrypted storage of sensitive information
• Restricted access controls
• Two-factor authentication options
• Ongoing monitoring and security reviews

While robust safeguards are in place, users remain responsible for keeping account credentials secure.

7. Data Retention

Personal data is retained only for as long as necessary for operational, legal, or regulatory purposes and is securely deleted thereafter.

8. Your Rights

You may have the right to access, correct, delete, restrict, or object to certain processing activities, as well as request data portability where applicable.

Requests can be submitted to [email protected]. We aim to respond within 30 days.

9. International Transfers

Where data is transferred internationally, appropriate safeguards are applied, including contractual protections and recognised compliance mechanisms.

10. Children’s Data

The Services are not intended for individuals under 18 years of age. We do not knowingly process data from minors.

11. Policy Updates

This Privacy Policy may be updated periodically. Continued use of the Services indicates acceptance of the revised version.

12. Contact Details

Privacy Officer
Exolventra
Email: [email protected]
Address: 20 Fenchurch Street, London EC3M 3BY

If concerns are unresolved, you may contact the Information Commissioner’s Office (ICO).